The Jaipur Tradition is a handcrafted gemstone jewelry brand based in Jaipur, India, specializing in ethically sourced natural gemstone jewelry in sterling silver, vermeil, and plated finishes. The brand focuses on quality, craftsmanship, and meaningful gemstone stories.

 The company is located in Jaipur, Rajasthan — a global hub of gemstone cutting and jewelry craftsmanship.

 Yes — all gemstones used are natural and authentic, not synthetic or imitation (unless otherwise mentioned)

 Most jewelry pieces are accompanied by an authenticity certificate verifying the gemstone and metal used.

Yes — customers can request customization by sending design inspiration or references via the Customisation section on the website or through support.

Yes — TJT offers bespoke services with personalized quotes based on design complexity, materials, and gemstone selection.

Add items to your cart, proceed to checkout, and complete your purchase by entering your shipping and payment information.

 Standard credit and debit cards, UPI, net banking, and other digital wallets will be available at checkout based on your region.

Installment or “Buy Now Pay Later” options depend on the payment gateway selected at checkout and may vary by country.

 Yes — displayed prices include applicable taxes unless otherwise specified.

 Check your card details and internet connection. If it still fails, try a different payment method or reach out to support with a screenshot of the error.

 Yes — standard shipping is free for orders within India. International shipping rates apply based on location and service.

Typically 3–7 business days for domestic orders in India; international shipping varies by country and customs processing.

 Yes — once your order ships, you will receive a tracking number via email or WhatsApp.

 Yes — international shipping is available to most countries.

 Orders ship Monday through Saturday; public holidays may delay shipment.

 Tracking may update slower for international routes; contact support if there is no update after several days.

 International customers may be responsible for local customs duties, taxes, or fees dependent on their country’s regulations.

 Use the Ring Size Guide provided on the site, or request assistance with measurements from customer support.

 You can request an exchange for a correct size under the return/exchange policy, subject to terms.

 Many TJT necklaces and bracelets come with adjustable chains or extenders where noted in the product description.

 Yes — unused and unworn products can be returned within 30 days from delivery. (Subject to Terms and conditions mentioned on Return/exchange page)

Contact via WhatsApp to initiate the return process.

 Return shipping costs are generally the customer’s responsibility unless the item is damaged or incorrect.

Yes — exchanges for different sizes or products are allowed as per the return policy.

 Customized or bespoke pieces are non-returnable unless defective.

Refunds are processed after the returned item is received and inspected; processing times may vary by payment provider.

Yes — all products carry a 6-month warranty against manufacturing defects.

 The warranty covers issues with materials or workmanship, such as plating failure or gemstone setting defects.

 Normal wear and tear, accidental damage, misuse, improper care, and unauthorized repairs are not covered, but you can always avail lifetime replating and repair service.

 Whatsapp us with your order details and photos of the defect; the team will guide you through the warranty process.

 Yes — lifetime re-plating options may be available; contact support for details and pricing.

 Jewelry comes in branded boxes with an authenticity card, suitable for gifting.

 Yes — enter the recipient’s address at checkout and include a note for gifting if desired.

 Special gift packaging can be requested via support before shipping.

 TJT primarily uses 925 sterling silver and premium rhodium plating finishes for durability and shine.

Yes — gemstones are selected responsibly and sourced through reputable local suppliers.

Even though each piece is Rhodium plated which makes the product anti tarnish, Sterling silver may tarnish over time; proper care instructions are included with each product.

 Avoid chemicals, and rough wear; store in a dry place and follow the care card instructions.

 Vermeil is sterling silver with thick gold plating; plated jewelry refers to silver with a premium plating layer.

Terms & Conditions are available on the website under Terms & Conditions and govern the use of the site and purchase agreements.

 The Privacy Policy is posted on the website and outlines how customer data is collected, used, and protected.

The Terms & Conditions govern disputes and specify applicable law and jurisdiction as outlined on the site.

 No — you can checkout as a guest, but creating an account makes tracking orders easier.

Use the “Forgot Password” link on the login page to reset your password via your registered email.

Email Thejaipurtradition@gmail.com or WhatsApp the number listed on the site for assistance.

Yes — contact support with your requirements, quantities, and preferred timeline.

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